RETURNS

RETURNS POLICY

The easiest way to handle a size exchange is by returning your item to us and placing a new order to receive the correct item of your choice (that means your correct item/s can quickly be processed before we even receive your return items – hurray!). Alternatively, once your return items are received back at our facility, we can issue you with a credit note for the item to repurchase the correct colour/size you’re after.

After you’ve received your initial order, you have within 14 days to action a return. That means you have a full 2 weeks to inspect your product after receiving it to make sure it’s everything you dreamed of! Don’t worry, even if it’s been slightly over the returns period, we treat each query on a case by case basis.

Please note, that if the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene, and wear and tear. 

Please return your item(s) to us following the method below: 

Before sending your items back, please contact us to notify us of your intent to return your items with your Full name, Order ID number, and the details of all the item(s) you wish to return and why. Our friendly customer service team will then be able to provide you with the returns address and any other details that will assist you in the steps you need to process a return. To get in-touch with our customer service team, at the bottom of this page, fill in the required details in the ‘Contact Us’ box.  

REFUNDS: Please note, we do not issue refunds on non-faulty items, only instore credit once your return item is received back at our facility. However, we do treat each return on a case by case basis, and cash refunds are eligible. 

 

Please also ensure that you keep your postal receipt from the post office once your items have been shipped back to us. Your certificate of postage (receipt) will need to be kept in a safe place, as you will need this as proof of your return. If you are unable to present your receipt upon request as proof of postage, FitX Emporium reserves the right to refuse a refund or issue in-store credit.

If the customer fails to provide a receipt of proof of postage upon request, FitX Emporium reserves the right to refuse store credit or a refund for the item. FitX Emporium is not liable if any losses incurred when returning your item back for replacement. The item is the customers responsibility until it is received back at our facility. The item will be subject to inspection upon arrival, if deemed to be unfit for return (worn, washed or used in any way or falls outside our given timeframe for returns), your item will be refused and returned to sender.

By returning your items, you, the customer has acknowledged and agreed to cover any costs involved in order to receive store credit for the value of your goods. This means you will only receive store credit to repurchase your items for an existing order and the customer will be required to cover any costs involved in order to reship your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.